How can we help?
Answers to common questions below. Still stuck? We're happy to help — reach us any time.
How do I import a recipe?+
There are two ways. From Instagram or TikTok, tap Share and choose Caro from the share sheet — the recipe imports automatically. Or open Caro, paste the video link, and Caro turns it into a step-by-step recipe for you.
Which apps can I import from?+
Caro works best with recipe videos from Instagram and TikTok. Share or paste the link and Caro reads the caption and content to build the recipe.
The recipe didn't import correctly. What can I do?+
Recipes are generated automatically from the video, so occasionally details need a tweak. You can edit any ingredient, step, time, or serving directly in the recipe. If a video consistently fails to import, send us the link at support@carorecipe.comand we'll take a look.
How do I switch between metric and imperial?+
Caro picks a default based on your region, and you can convert any recipe between imperial (cups, tbsp, oz, °F) and metric (grams, ml, °C) with a tap on the recipe.
How do I scale a recipe to more or fewer servings?+
Adjust the servings on a recipe and the ingredient quantities scale automatically.
How does the free trial and subscription work?+
Caro comes with a free 3-day trial — no payment is required to start. If you continue, the subscription auto-renews through your Apple ID. You can cancel any time before the trial ends and you won't be charged.
How do I cancel my subscription?+
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions, select Caro, and choose Cancel. You'll keep access until the end of your current billing period.
How do I delete my account and data?+
You can delete your account any time from the app: go to your Profile → Settings and choose to delete your account. This removes your account, recipes, cooking sessions, and stored photos. See our Privacy Policy for details.
How is my data handled?+
Your recipes, cooking sessions, and photos are private to your account. Read the full details in our Privacy Policy.
Didn't find what you needed? Email support@carorecipe.com — we usually reply within 1–2 business days.